Preset Installation Troubleshooting

Sometimes even when you feel you followed each step perfectly something still can be a bit off and not working as it should.  Please look below to see if this fixes your installation issue.

I don’t see a “presets” window to right-click
Option 1: Make sure you are in the “Develop” module and not the “Library” module. Click “Develop” at the top-right of the screen or click Control + Alt + 2 on a PC, Command + Option + 2 on MAC to go to the develop module.
Option 2
: You have the left navigator panel hidden. Click the “tab” key on your computer to unhide it. You can also 
Option 3: If see the word “presets” but no window, click the “presets” heading in the left panel to expand the window and show the presets below.

Right-clicking to create a new folder isn’t working
Option 1Make sure you have right-click enabled on your computer. Click here to see instructions on enabling right-click on a Mac.  Click here to see instructions on how to enable this on a Windows PC
Option 2: Make sure you aren’t clicking the word “presets” in the presets window. That is a menu item. You need to right-click either a preset name, or preset folder to bring up the correct menu.

My presets aren’t showing up
First ensure that you copied the downloaded presets into the proper Lightroom folder.  Develop presets go into “Develop Presets” folder.
Also check that “store presets with this catalog” is unchecked, if checked, your presets will only show up within an individual catalog, if you use multiple catalogs you won’t have them available in all instances.

I unzipped the folder but the files show up as unrecognized files, windows media, files, etc.
Every time I’ve encountered this the customer didn’t have Lightroom installed on their computer yet. Install Lightroom and these files will show up fine. Get your 30 day free trial here.

How do I extract the files from the zip folder?
Option 1 – In Windows, Mac OS X, & Linux, double-click the ZIP file and it will open in a new window. You can then copy the contents to another folder. 
Option 2 – Right-click the ZIP file. In Windows and Linux, right-click the Zip file and select “Extract All…” or “Extract Here”.  Extract All will allow you to set a path for the extracted folder to go, and Extract Here will uncompress the folder and leave it in the same location as the file.

Need help extracting the presets from the zip file? Click here.

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